{"id":25460,"date":"2024-04-09T11:11:01","date_gmt":"2024-04-09T04:11:01","guid":{"rendered":"https:\/\/cdcangiang.vn\/?p=25460"},"modified":"2024-04-09T11:15:20","modified_gmt":"2024-04-09T04:15:20","slug":"to-cham-soc-khach-hang-cua-trung-tam-y-te-huyen-chau-phu-ho-tro-cho-nguoi-benh-than-nhan-nguoi-benh-khi-den-kham-benh-chua-benh","status":"publish","type":"post","link":"https:\/\/cdcangiang.vn\/index.php\/2024\/04\/09\/to-cham-soc-khach-hang-cua-trung-tam-y-te-huyen-chau-phu-ho-tro-cho-nguoi-benh-than-nhan-nguoi-benh-khi-den-kham-benh-chua-benh\/","title":{"rendered":"T\u1ed5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Trung t\u00e2m Y t\u1ebf huy\u1ec7n Ch\u00e2u Ph\u00fa h\u1ed7 tr\u1ee3 cho ng\u01b0\u1eddi b\u1ec7nh, th\u00e2n nh\u00e2n ng\u01b0\u1eddi b\u1ec7nh khi \u0111\u1ebfn kh\u00e1m b\u1ec7nh, ch\u1eefa b\u1ec7nh"},"content":{"rendered":"

V\u1edbi mong mu\u1ed1n mang t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng cho ng\u01b0\u1eddi d\u00e2n, ng\u01b0\u1eddi b\u1ec7nh khi \u0111\u1ebfn kh\u00e1m t\u1ea1i Trung t\u00e2m. \u0110\u1ec3 ng\u01b0\u1eddi d\u00e2n \u0111\u1ebfn kh\u00e1m ch\u1eefa b\u1ec7nh d\u1ec5 ti\u1ebfp c\u1eadn v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 y t\u1ebf, c\u00e1c th\u1ee7 t\u1ee5c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng, gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd. T\u1ed5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSKH) ti\u1ebfp t\u1ee5c tri\u1ec3n khai t\u01b0 v\u1ea5n, gi\u1edbi thi\u1ec7u d\u1ecbch v\u1ee5 chuy\u1ec3n ti\u1ebfp, h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c ng\u01b0\u1eddi b\u1ec7nh… g\u00f3p ph\u1ea7n l\u00e0m gi\u1ea3m b\u1edbt kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh ti\u1ebfp c\u1eadn v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 kh\u00e1m ch\u1eefa b\u1ec7nh t\u1ea1i Trung t\u00e2m.<\/span><\/p>\n

M\u1ee4C \u0110\u00cdCH, Y\u00caU C\u1ea6U<\/strong><\/span><\/p>\n

M\u1ee5c \u0111\u00edch:<\/strong><\/span><\/p>\n

G\u00f3p ph\u1ea7n l\u00e0m gi\u1ea3m b\u1edbt kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh ti\u1ebfp c\u1eadn v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 kh\u00e1m ch\u1eefa b\u1ec7nh t\u1ea1i Trung t\u00e2m. M\u00f4 h\u00ecnh CSKH s\u1ebd kh\u00f4ng ng\u1eebng ho\u00e0n thi\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n h\u01a1n n\u1eefa h\u01b0\u1edbng t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh, \u0111\u00fang v\u1edbi ph\u01b0\u01a1ng ch\u00e2m \u201cL\u1ea5y ng\u01b0\u1eddi b\u1ec7nh l\u00e0m trung t\u00e2m\u201d. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a Qu\u00fd kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1edbc \u0111o th\u00e0nh c\u00f4ng c\u1ee7a Trung t\u00e2m Y t\u1ebf Ch\u00e2u Ph\u00fa, ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean tr\u00ean t\u1ea5t c\u1ea3, Trung t\u00e2m h\u1ee9a h\u1eb9n l\u00e0 n\u01a1i \u0111em \u0111\u1ebfn c\u00e1c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho Qu\u00fd kh\u00e1ch.<\/span><\/p>\n

Y\u00eau c\u1ea7u:<\/strong><\/span><\/p>\n

C\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u1ea3i \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c v\u1edbi n\u1ed9i dung c\u1ee5 th\u1ec3, thi\u1ebft th\u1ef1c \u0111\u1ea3m b\u1ea3o an to\u00e0n hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00e2m l\u00fd, x\u00e3 h\u1ed9i cho ng\u01b0\u1eddi b\u1ec7nh v\u00e0 ng\u01b0\u1eddi nh\u00e0 ng\u01b0\u1eddi b\u1ec7nh, h\u1ed7 tr\u1ee3, gi\u00fap \u0111\u1ee1 ng\u01b0\u1eddi b\u1ec7nh t\u00ecm t\u1eadn n\u01a1i h\u1ecd c\u00f3 nhu c\u1ea7u v\u1ec1 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u0169ng nh\u01b0 c\u00e1c d\u1ecbch v\u1ee5 c\u1ea7n th\u1ef1c hi\u1ec7n t\u1ea1i Trung t\u00e2m.<\/span><\/p>\n

H\u00ccNH TH\u1ee8C, N\u1ed8I DUNG HO\u1ea0T \u0110\u1ed8NG<\/strong><\/span><\/p>\n

H\u00ecnh th\u1ee9c:<\/strong><\/span><\/p>\n

T\u1ed5 Tr\u01b0\u1edfng t\u1ed5 CSKH c\u00f3 tr\u00e1ch nhi\u1ec7m tham m\u01b0u cho Ban Gi\u00e1m \u0111\u1ed1c t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n, ph\u00e2n c\u00f4ng, ch\u1ec9 \u0111\u1ea1o \u0111i\u1ec1u h\u00e0nh c\u00e1c th\u00e0nh vi\u00ean ph\u1ee5 tr\u00e1ch c\u00f4ng vi\u1ec7c theo t\u1eebng l\u0129nh v\u1ef1c.<\/span><\/p>\n

T\u1ed5 CSKH ti\u1ebfp nh\u1eadn, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc, \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f4ng khai s\u1ed1 \u0111i\u1ec7n tho\u1ea1i CSKH t\u1ea1i c\u00e1c v\u1ecb tr\u00ed d\u1ec5 th\u1ea5y trong Trung t\u00e2m; gi\u1ea3i quy\u1ebft nhanh c\u00e1c s\u1ef1 vi\u1ec7c, \u0111\u00e1p \u1ee9ng nhanh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng khi c\u1ea7n, \u0111\u1eb7t l\u1ecbch h\u1eb9n kh\u00e1m cho kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u, th\u1ef1c hi\u1ec7n \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng v\u1ec1 v\u1eadn chuy\u1ec3n \u0111\u01b0a \u0111\u00f3n ng\u01b0\u1eddi b\u1ec7nh khi ng\u01b0\u1eddi th\u00e2n, ng\u01b0\u1eddi b\u1ec7nh g\u1ecdi \u0111\u1ebfn. \u0110\u1ed3ng th\u1eddi, lu\u00f4n ti\u1ebfn h\u00e0nh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch c\u00e1c nguy\u00ean nh\u00e2n ph\u00e0n n\u00e0n, th\u1eafc m\u1eafc c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh; c\u00f3 c\u00e1c h\u00ecnh th\u1ee9c khen th\u01b0\u1edfng cho nh\u00e2n vi\u00ean y t\u1ebf n\u1ebfu l\u00e0m t\u1ed1t ho\u1eb7c khi\u1ec3n tr\u00e1ch nh\u00e2n vi\u00ean ch\u01b0a t\u1ed1t trong c\u00f4ng t\u00e1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. T\u1ed5 CSKH ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c khoa ph\u00f2ng t\u00ecm hi\u1ec3u gia c\u1ea3nh \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi b\u1ec7nh c\u00f3 ho\u00e0n c\u1ea3nh kh\u00f3 kh\u0103n, li\u00ean h\u1ec7 c\u00e1c nh\u00e0 h\u1ea3o t\u00e2m, qu\u1ef9 h\u1ed7 tr\u1ee3, gi\u1edbi thi\u1ec7u c\u00e1c ngu\u1ed3n t\u00e0i tr\u1ee3 cho ng\u01b0\u1eddi b\u1ec7nh.<\/span><\/p>\n

C\u00e1c th\u00e0nh vi\u00ean c\u00f3 tr\u00e1ch nhi\u1ec7m ph\u00e1t huy s\u1edf tr\u01b0\u1eddng c\u00f4ng t\u00e1c tham m\u01b0u cho t\u1ed5 tr\u01b0\u1edfng tri\u1ec3n khai c\u00e1c n\u1ed9i dung ho\u1ea1t \u0111\u1ed9ng trong qu\u00fd, th\u00e1ng v\u00e0 n\u0103m.<\/span><\/p>\n

N\u1ed9i dung:<\/strong><\/span><\/p>\n

Nh\u00e2n s\u1ef1:\u00a0<\/strong>T\u1ed5 CSKH c\u1ee7a Trung t\u00e2m Y t\u1ebf huy\u1ec7n Ch\u00e2u Ph\u00fa g\u1ed3m c\u00f3 06 nh\u00e2n s\u1ef1 (01 T\u1ed5 tr\u01b0\u1edfng, 05 th\u00e0nh vi\u00ean)<\/span><\/p>\n

Ho\u1ea1t \u0111\u1ed9ng:<\/strong><\/span><\/p>\n

T\u1ed5 tr\u01b0\u1edfng c\u00f3 tr\u00e1ch nhi\u1ec7m ch\u1ee7 \u0111\u1ed9ng ph\u1ed1i h\u1ecdp v\u1edbi c\u00e1c khoa n\u1eafm b\u1eaft ti\u1ebfp c\u1eadn c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ea7n tr\u1ee3 gi\u00fap theo c\u00e1c n\u1ed9i dung v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u00ednh trong c\u00f4ng vi\u1ec7c c\u1ee7a t\u1ed5. B\u00e1o c\u00e1o, xin \u00fd ki\u1ebfn th\u1ef1c hi\u1ec7n c\u1ee7a Ban Gi\u00e1m \u0111\u1ed1c.<\/span><\/p>\n

T\u1ed5 ch\u1ee9c ti\u1ebfp \u0111\u00f3n, h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi b\u1ec7nh theo 03 khu v\u1ef1c: Khu v\u1ef1c ti\u1ebfp nh\u1eadn v\u00e0 s\u00e0n l\u1ecdc, khoa Kh\u00e1m b\u1ec7nh v\u00e0 khu kh\u00e1m theo y\u00eau c\u1ea7u.<\/span><\/p>\n

H\u01b0\u1edbng d\u1eabn, gi\u1ea3i th\u00edch c\u00e1c th\u1ee7 t\u1ee5c v\u00e0 quy tr\u00ecnh kh\u00e1m ch\u1eefa b\u1ec7nh ngay khi kh\u00e1ch h\u00e0ng v\u00e0o khoa Kh\u00e1m b\u1ec7nh nh\u01b0 h\u01b0\u1edbng d\u1eabn l\u1ea5y s\u1ed1 tr\u1ef1c ti\u1ebfp v\u00e0o ph\u00f2ng kh\u00e1m, h\u01b0\u1edbng d\u1eabn \u0111\u1ebfn ph\u00f2ng nh\u1eadp m\u00e1y, h\u01b0\u1edbng d\u1eabn \u0111o huy\u1ebft \u00e1p, ho\u1eb7c n\u01a1i ch\u1ec9 \u0111\u1ecbnh l\u00e0m c\u1eadn l\u00e2m s\u00e0ng, thanh to\u00e1n d\u1ecbch v\u1ee5, n\u01a1i c\u1ea5p ph\u00e1t thu\u1ed1c…<\/span><\/p>\n

H\u01b0\u1edbng d\u1eabn quy tr\u00ecnh \u0111\u1eb7t l\u1ecbch kh\u00e1m online, l\u1ecdc danh s\u00e1ch t\u00e1i kh\u00e1m \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ea7n theo d\u00f5i tr\u00ean h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m, g\u1ecdi \u0111i\u1ec7n tho\u1ea1i nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng chu\u1ea9n b\u1ecb t\u00e1i kh\u00e1m.<\/span><\/p>\n

Tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i t\u1ea1i ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc; \u0111\u1eb7t l\u1ecbch h\u1eb9n kh\u00e1m cho kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u, th\u1ef1c hi\u1ec7n \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng v\u1ec1 v\u1eadn chuy\u1ec3n \u0111\u01b0a \u0111\u00f3n ng\u01b0\u1eddi b\u1ec7nh khi ng\u01b0\u1eddi th\u00e2n ng\u01b0\u1eddi b\u1ec7nh g\u1ecdi \u0111\u1ebfn.<\/span><\/p>\n

Gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 ng\u01b0\u1eddi nh\u00e0 b\u1ec7nh nh\u00e2n v\u1ec1 kh\u00e1m ch\u1eefa b\u1ec7nh b\u1ea3o hi\u1ec3m y t\u1ebf, chuy\u1ec3n tuy\u1ebfn, quy tr\u00ecnh kh\u00e1m ch\u1eefa b\u1ec7nh…<\/span><\/p>\n

Ghi nh\u1eadn c\u00e1c \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh v\u1ec1 vi\u1ec7c ch\u0103m s\u00f3c, \u0111i\u1ec1u tr\u1ecb, tinh th\u1ea7n th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean y t\u1ebf, b\u00e1o c\u00e1o t\u1ed5 Tr\u01b0\u1edfng t\u1ed5 CSKH, t\u1ed5 Tr\u01b0\u1edfng t\u1ed5 CSKH ph\u1ea3n \u00e1nh l\u00ean L\u00e3nh \u0111\u1ea1o Trung t\u00e2m \u0111\u1ec3 k\u1ecbp th\u1eddi x\u1eed l\u00fd.<\/span><\/p>\n

Gi\u1edbi thi\u1ec7u, cung c\u1ea5p th\u00f4ng tin, t\u01b0 v\u1ea5n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1m b\u1ec7nh, ch\u1eefa b\u1ec7nh c\u1ee7a Trung t\u00e2m cho ng\u01b0\u1eddi b\u1ec7nh v\u00e0 ng\u01b0\u1eddi nh\u00e0 ng\u01b0\u1eddi b\u1ec7nh ngay t\u1eeb khi ng\u01b0\u1eddi b\u1ec7nh v\u00e0o khoa Kh\u00e1m b\u1ec7nh v\u00e0 trong su\u1ed1t qu\u00e1 tr\u00ecnh kh\u00e1m, ch\u1eefa b\u1ec7nh t\u1ea1i Trung t\u00e2m.<\/span><\/p>\n

T\u1ed5 CSKH ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c khoa\/ph\u00f2ng, c\u00f4ng \u0111o\u00e0n v\u00e0 c\u00e1c m\u1ea1nh th\u01b0\u1eddng qu\u00e2n t\u1ed5 ch\u1ee9c t\u1eb7ng qu\u00e0 cho ng\u01b0\u1eddi b\u1ec7nh c\u00f3 ho\u00e0n c\u1ea3nh kh\u00f3 kh\u0103n \u0111ang \u0111i\u1ec1u tr\u1ecb t\u1ea1i Trung t\u00e2m v\u00e0o d\u1ecbp l\u1ec5 Noel, T\u1ebft Nguy\u00ean \u0111\u00e1n, ng\u00e0y 8\/3.<\/span><\/p>\n

M<\/strong>\u1ed9t s\u1ed1 h\u00ecnh \u1ea3nh ho\u1ea1t \u0111\u1ed9ng<\/strong>:<\/strong><\/span><\/p>\n

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Ngu\u1ed3n: B\u00e1o c\u00e1o s\u1ed1 161 \/BC-TTYT ng\u00e0y 18\/3\/2024 c\u1ee7a Trung t\u00e2m Y t\u1ebf huy\u1ec7n Ch\u00e2u Ph\u00fa<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

V\u1edbi mong mu\u1ed1n mang t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng cho ng\u01b0\u1eddi d\u00e2n, ng\u01b0\u1eddi b\u1ec7nh khi \u0111\u1ebfn kh\u00e1m t\u1ea1i Trung t\u00e2m. \u0110\u1ec3 ng\u01b0\u1eddi d\u00e2n \u0111\u1ebfn kh\u00e1m ch\u1eefa b\u1ec7nh d\u1ec5 ti\u1ebfp c\u1eadn v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 y t\u1ebf, c\u00e1c th\u1ee7 t\u1ee5c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng, gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd. T\u1ed5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSKH) ti\u1ebfp t\u1ee5c […]<\/p>\n","protected":false},"author":8,"featured_media":25461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"limit_modified_date":"","last_modified_date":"","footnotes":""},"categories":[249,332],"tags":[],"class_list":["post-25460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cai-cach-hanh-chinh","category-guong-tot"],"_links":{"self":[{"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/posts\/25460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/comments?post=25460"}],"version-history":[{"count":1,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/posts\/25460\/revisions"}],"predecessor-version":[{"id":25462,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/posts\/25460\/revisions\/25462"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/media\/25461"}],"wp:attachment":[{"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/media?parent=25460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/categories?post=25460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cdcangiang.vn\/index.php\/wp-json\/wp\/v2\/tags?post=25460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}